Internet Outages: Major Banks in Ghana Offer Assurances To Customers After Major Disruption Of Services
Banks in Ghana have offered assurances to stakeholders for the disruption in internet banking service following the internet outage. The Ghana Association of Bankers confirmed that digital service delivery has been affected by the outage The National Communication Authority has said damage to undersea cables caused the widespread disruption to internet servicess.
The Ghana Association of Banks has notified customers of all banks about some communication network challenges that the financial institutions are facing.
In a statement signed by the Association’s Chief Executive, John Awuah, the nationwide internet breakdown has affected service delivery, particularly online banking and services delivered through digital channels.
“Information we have received from the National Communication Authority (NCA) and other service providers of the banking industry suggest that there has been service disruption affecting multiple undersea cables responsible for carrying international internet traffic resulting in significant degradation in internet services,” portions of the statement read.
Mr Awuah on behalf of the banks apologised for the inconvenience caused adding that “We will continue to work with our partner internet providers to ensure expedited resolution to normal business and will continue to update you on further developments.”
