Customer Experience Executive – Front Office
A Reputable Multinational Telecommunications Company is seeking to employ Customer Service Representatives. The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.
ROLE SPECIFIC REQUIREMENTS Customer Experience Executive
- Answer enquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities.
- Clarify desired information; complete transactions and forward clients requests.
- Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Keep equipment operational by following established procedures and reporting malfunctions.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplish organizational mission by completing related results as needed.
PERSON SPECIFIC REQUIREMENTS Customer Experience Executive
- First Degree/HND
- Post National service experience
- Customer service or Call Center experience is a plus
