Customer Experience Executive – Front Office

A Reputable Multinational Telecommunications Company is seeking to employ Customer Service Representatives. The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS Customer Experience Executive

Answer enquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities.
Clarify desired information; complete transactions and forward clients requests.
Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features.
Keep equipment operational by following established procedures and reporting malfunctions.
Update job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplish organizational mission by completing related results as needed.